Digital Transformation: Information System Governa nce

<p>Foreword&nbsp; ix</p>
<p>Preface xv</p>
<p>Acknowledgments xxiii</p>
<p>Part 1. Information Systems Governance at the Service of the Digital Transformation 1</p>
<p>Chapter 1. Enterprise Governance: A Framework that Includes IS Governance&nbsp; 3</p>
<p>Chapter 2. Challenges of Enterprise IS Governance 11</p>
<p>2.1. Value creation 13</p>
<p>2.2. IS risk management 16</p>
<p>Chapter 3. Objectives, Approaches and Key Success Factors of Enterprise IS Governance 21</p>
<p>3.1. Objectives of Enterprise IS governance (EISG) 21</p>
<p>3.2. Approaches, frameworks and ongoing reflections&nbsp; 23</p>
<p>3.3. Benefits of the approach and its key success factors&nbsp; 27</p>
<p>Chapter 4. How Can the Maturity of Enterprise IS Governance be Improved? 29</p>
<p>4.1. Scope of EISG and assessment of the company s global maturity level&nbsp; 29</p>
<p>4.2. How can it be properly initiated?&nbsp; 33</p>
<p>4.3. What can be done once the diagnostics have been made?&nbsp; 34</p>
<p>4.4. How can the improvement process be initiated? 35</p>
<p>Part 2. Evaluation of the Maturity of Enterprise Information Systems Governance&nbsp; 37</p>
<p>Chapter 5. Maturity Evaluation Criteria for Each of the 11 Vectors 39</p>
<p>5.1. Vector 1: IS planning and integration into the overall company s planning process 40</p>
<p>5.1.1. Issues of this vector in the digital transformation 40</p>
<p>5.1.2. Issues of the vector in terms of contribution to the IS gonernance 40</p>
<p>5.1.3. Best practices associated with the vector and measurement of the company s maturity level in the vector 41</p>
<p>5.2. Vector 2: IS urbanization at the service of strategic challenges in the frame of the Enterprise Architecture 44</p>
<p>5.2.1. Issues of this vector in the digital transformation 44</p>
<p>5.2.2. Issues of the vector in terms of contribution to the IS governance 44</p>
<p>5.2.3. Best practices associated with the vector and measurement of the company s level maturity in the vector 46</p>
<p>5.3. Vector 3: Portfolio management of value creation–oriented projects&nbsp; 49</p>
<p>5.3.1. Issues of this vector in the digital transformation&nbsp; 49</p>
<p>5.3.2. Issues of the vector in terms of contribution to the IS governance 50</p>
<p>5.3.3. Best practices associated with the vector and measurement of the company s maturity level in the vector 52</p>
<p>5.4. Vector 4: alignment of the IT organization with respect to business processes&nbsp; 57</p>
<p>5.4.1. Issues of this vector in the digital transformation 57</p>
<p>5.4.2. Issues of the vector in terms of contribution to IS governance 57</p>
<p>5.4.3. Best practices associated with the vector and measurement of the company s maturity level in the vector 60</p>
<p>5.5. Vector 5: IS–related budgetary management and costs control promoting transparency 64</p>
<p>5.5.1. Vector challenges in the digital transformation&nbsp; 64</p>
<p>5.5.2. Issues of the vector in terms of contribution to IS governance 65</p>
<p>5.5.3. Best practices associated with the vector and measurement of the company s maturity level in the vector 67</p>
<p>5.6. Vector 6: project management with respect to business objectives 73</p>
<p>5.6.1. Issues of this vector in the digital transformation&nbsp; 73</p>
<p>5.6.2. Issues of the vector in terms of contribution to the IS governance 74</p>
<p>5.6.3. Best practices associated with the vector and measurement of the company s maturity level in the vector 76</p>
<p>5.7. Vector 7: provision of IT services optimized with respect to clients expectations&nbsp; 81</p>
<p>5.7.1. Issues of this vector in the digital transformation&nbsp; 81</p>
<p>5.7.2. Issues of the vector in terms of contribution to IS governance 81</p>
<p>5.7.3. Best practices associated with the vector and measurement of the company s level of maturity in the vector&nbsp; 87</p>
<p>5.8. Vector 8: prospective management of IT skills 95</p>
<p>5.8.1. Issues of this vector in the digital transformation&nbsp; 95</p>
<p>5.8.2. Issues of the vector in terms of contribution to IS governance 95</p>
<p>5.8.3. Best practices associated with the vector and measurement of the company s maturity level in the vector 98</p>
<p>5.9. Vector 9: IS–related risk management adapted to business challenges&nbsp; 101</p>
<p>5.9.1. Issues of this vector in the digital transformation&nbsp; 101</p>
<p>5.9.2. Issues of the vector in terms of contribution to IS Governance 102</p>
<p>5.9.3. Best practices associated with the vector and measurement of the company s maturity level in the vector 103</p>
<p>5.10. Vector 10: management and measurement of IS performance&nbsp; 107</p>
<p>5.10.1. Issues of this vector in the digital transformation 107</p>
<p>5.10.2. Issues of the vector in terms of contribution to IS governance 108</p>
<p>5.10.3. Best practices associated with the vector and measurement of the company s maturity level in the vector 109</p>
<p>5.11. Vector 11: IS–related communication management&nbsp; 112</p>
<p>5.11.1. Issues of this vector in the digital transformation 112</p>
<p>5.11.2. Issues of the vector in terms of contribution to IS governance 112</p>
<p>5.11.3. Best practices associated with the vector and measurement of the company s maturity level in the vector 113</p>
<p>Appendices&nbsp; 117</p>
<p>Appendix 1: IT Scorecard 119</p>
<p>Appendix 2: Economic Steering of IT Department 123</p>
<p>Appendix 3: Glossary 129</p>
<p>Bibliography&nbsp; 137</p>
<p>Index 141</p>