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This book explores the diversity of topics, views and perspectives focused on the relationship between information systems, organizations and managerial control. Meer
This book constitutes the thoroughly refereed proceedings of the Third Australian Symposium on Service Research and Innovation, ASSRI 2013, held in Sydney, NSW, Australia, in November 2013. Meer
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. Meer
This book constitutes the proceedings of the 16th International Conference on Perspectives in Business Informatics Research, BIR 2017, held in Copenhagen, Denmark, in August 2017. Meer
This edited volume covers essential and recent development in the engineering and management of data centers. Data centers are complex systems requiring ongoing support, and their high value for keeping business continuity operations is crucial. Meer
Identifying failure modes and their effects is critical to software failure mode and effects analysis and it largely depends on the analysts’ experience and the skill. Meer
This book constitutes the refereed proceedings of the 18th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2017, held in Vicenza, Italy, in September 2017. Meer
This textbook for graduate students in statistics, data science, and public health deals with the practical challenges that come with big, complex, and dynamic data. Meer
This textbook is intended for an introductory graduate level on process control, taught in most engineering curricula. It focuses on the statistical techniques and methods of control and system optimization needed for the mathematical modeling, analysis, simulation, control and optimization of multivariable manufacturing processes. Meer
This book examines food in the United States in the age of the Internet. One major theme running through the book is business opportunities and failures, as well as the harms to consumers and traditional brick-and-mortar companies that occurred as entrepreneurs tried to take advantage of the Internet to create online companies related to food. Meer
This book provides theoretical and practical backgrounds for the digital creativity management and related Agent-Based Modeling (ABM) results on the basis of a set of realistic assumptions in which several topics such as knowledge network, diversity, individual creativity, team creativity, exploration and exploitation, and organizational creativity are discussed. Meer
This book introduces methods of robust optimization in multivariate
adaptive regression splines (MARS) and Conic MARS in order to handle
uncertainty and non-linearity. Meer
The objective of this book is to contribute to the development of the
intelligent information and database systems with the essentials of current
knowledge, experience and know-how. Meer
“Ecosystem Assessment and Fuzzy Systems Management” is the edited outcome of the 3rd International Conference on Ecosystem Assessment Management (ICEAM) and the Workshop on the Construction of an Early Warning Platform for Eco-tourism (WCEWPE) in Hainan on May 5-12, 2013, Haikou, China. Meer
This book constitutes the refereed proceedings of the 10th SIGSAND/PLAIS EuroSymposium 2017 titled Information Systems: Research, Development, Applications, and Education, held in Gdansk and Sopot, Poland, on September 27, 2017. Meer
Diagnosis-related groups (DRGs) are used in hospitals for the reimbursement of inpatient services. The assignment of a patient to a DRG can be distinguished into billing- and operations-driven DRG classification. Meer
This book constitutes the refereed proceedings of the European Design Science Symposium, EDSS 2012 held in Leixlip, Ireland, in December 2012 which was held in conjunction with the Intel European Research and Innovation Conference, ERIC 2012. Meer
This
book gathers a selection of refereed papers presented at the 4th International
Symposium and 26th National Conference of the Hellenic Operational Research
Society. Meer
Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities, compliancy rules etc. Meer
This book provides a Management Science approach to quality management in food production. Aspects of food quality, product conformance and reliability/food safety are examined, starting with wheat and ending with its value chain transformation into bread. Meer
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