Professional Front Office Management

<p>Glossary<br></p> <p>Section 1: The Context of Front Office Operations</p> <p>&nbsp;</p> <p>Chapter 1:&nbsp; Overview of the Lodging Industry</p> <p>&nbsp;</p> <p>Chapter 2:&nbsp; Front Office and the Guests: Planning for Quality Service </p> <p>&nbsp;</p> <p>Chapter 3:&nbsp; Overview of the Front Office Department</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>Section 2: Technology Helps Front Office Operations</p> <p>&nbsp;</p> <p>Chapter 4:&nbsp; The Front Office Property Management System (PMS)</p> <p>&nbsp;</p> <p>Chapter 5:&nbsp; Managing Forecast Data</p> <p>&nbsp;</p> <p>Chapter 6:&nbsp; Revenue Management</p> <p>&nbsp;</p> <p>Chapter 7:&nbsp; Distribution Channel Management</p> <p>&nbsp;</p> <p>Chapter 8:&nbsp; Management of Data Generating Front Office Sub-Systems</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>Section 3: Front Office and the Guest Cycle</p> <p>&nbsp;</p> <p>Chapter 9:&nbsp; Reservation, Reception and Room Assignment Management</p> <p>&nbsp;</p> <p>Chapter 10:&nbsp; Front Office and the Guests:&nbsp; Delivering Quality Service </p> <p>&nbsp;</p> <p>Chapter 11:&nbsp; Guest Charges, Payments and Check-Out</p> <p>&nbsp;</p> <p>Chapter 12:&nbsp; Night Audit and Report Management</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>Section 4: Special Front Office Concerns</p> <p>&nbsp;</p> <p>Chapter 13:&nbsp; Front Office:&nbsp; The Hub of the Hotel</p> <p>&nbsp;</p>